Evaluation Purpose:
The evaluation aims to assess clients’ perceptions on service quality and delivery as well as the self-identified outcomes regarding their well-being and maximising their independence.
Background:
PSN's home-based support services assist individuals who need help with daily tasks such as personal care, household management, and social connection, enabling them to live independently in their own homes. They also offer respite care, long-term support for chronic conditions, and help for those recovering from injury or transitioning from hospital or rest home care.
Key Findings:
A vast majority of respondents (76%) expressed positive feedback about the Enliven Home Based Support Services' quality and delivery. This satisfaction indicator is calculated by summing "Strongly Agree" and "Agree" responses. Thirty percent of responses were "Strongly Agree" and 46% "Agree" which shows that the clients are happy with the service.
Clients have found several key aspects particularly helpful, including:
- Helpful, friendly and supportive staff
- Regular visits and checks
- Assistance with personal care
- Cleint wellbeing
The key areas of improvement identified by respondents related to service delivery such as scheduling and timing, having the same support worker and wanting a better phone system. For staff, respondents recommended improve communication and training.
Overall for the reporting period, respondents expressed their great satisfaction with the Enliven Home-based Support Services (HBSS) they received and 82% of respondents would recommend this service to others. This is also reflected in comments provided about the positive aspect of the services.
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